February 13, 2018 \ Geoff Birmingham
SMART Conversations equal greater productivity
When we enter into a "difficult" conversation with family, friends, and colleagues, most of us understand what we should do. Listen carefully, show respect, speak diplomatically, etc. Just about all of us, though, fall considerably short of these standards, even when we enter into a conversation with the best of intentions. We may have a vague sense of how things went off the rails, but we're...
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